mgt620 Sullivan University Syllabus - MGT620 SU logo

Graduate School

Course Syllabus

MGT620 - Operational Efficiency and Effectiveness

Credit Hours: 4

Course Description

This course introduces students to the available techniques used to evaluate operating efficiency and effectiveness which emphasizes the service sector. The course covers key service business principles. Students gain an understanding of how to successfully manage operations through a series of case studies on various industries and covering applications in yield management, inventory control, waiting line management, project management, site selection, performance evaluation and scoring systems. Public sector and private sector contexts of service operations management are covered in the course.

Course Prerequisites

MGT 510, QNT 550

Student Learning Outcomes

Upon completion of this course, students will be able to:

Assessment of Outcomes

Specified on the course schedule/outline

Grading System
Letter GradeRangeDefinition
A 90-100 Excellent
B 80-89 Above Average
C 70-79 Average
D 60-69 Below Average
F 0-59 Failing
W Withdrawal during weeks 1 - 7
WF Withdrawal failing after week 7
NF Failing – Not actively engaged

For more details about the Grading System, please see the current catalog.

Active Participation

Students must be actively engaged in the course. For a definition of active engagement, please see the current catalog.

Academic Integrity

Cheating and plagiarism are serious offenses against the University’s academic integrity and are consequently strictly prohibited. All students must familiarize themselves with the University policy on Academic Integrity.

Penalties for cheating and plagiarism are described in the University policy on Academic Integrity in the catalog. They include failure of the assignment, failure for the course, or dismissal from the University. For the complete Cheating/Plagiarism policy, please see the current catalog.

Students with Disabilities

Students who have disabilities that may impact their performance in this course should follow the process described under the heading Accommodations for the Disabled in the current catalog.

Discipline (Program) Specific Information

Date of last review: Unknown